Privacy policy.

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Privacy policy. *

This Privacy Policy describes how Tongeland / Tongeland Gardens ("Tongeland," "we," "us," or "our") handles personal information collected through our website at www.tongeland.com (the “Website”), as well as through our social media channels, marketing activities, and other interactions as described below.

This policy does not cover information collected from our business partners or in employment contexts (e.g., employees, contractors, or job applicants).

Interpretation and Definitions

Interpretation:
Capitalized terms used in this Privacy Policy have the meanings defined below, regardless of whether they appear in singular or plural.

Definitions:

  • Account means a unique account created for you to access our services.

  • Affiliate means any entity under common ownership or control with Tongeland Gardens.

  • Company refers to Tongeland Gardens, based in Chicago, IL 60630.

  • Cookies are small files stored on your device to track activity and preferences on the Website.

  • Country refers to the United States.

  • Device means any device that can access our services such as a desktop, mobile phone, or tablet.

  • Personal Data means any information relating to an identified or identifiable individual.

  • Service refers to the Website.

  • Service Provider refers to any third party processing data on behalf of Tongeland Gardens.

  • Usage Data means data automatically collected about your interactions with the Website.

  • Website refers to Tongeland Gardens, accessible from www.tongeland.com.

  • You refers to the individual accessing or using the Website, or a legal entity you represent.

Personal Information We Collect

Information You Provide to Us:

  • Contact Data: Name, email, phone number, billing/shipping addresses.

  • Account Profile: Username, password, social links, preferences, favorites, reviews.

  • Communications: Emails, chats, social media interactions, survey responses.

  • Transaction Data: Purchase details, order history, and items in your cart.

  • Marketing Preferences: Subscription status and engagement metrics.

  • User-Generated Content: Reviews, posts, photos, and related metadata.

  • Payment Info: Collected securely through third-party processors; Tongeland does not store payment card data.

  • Promotional Entries: Info submitted through contests or giveaways.

Information from Other Sources:

  • Public sources (e.g., social media, government records)

  • Data providers and analytics platforms

  • Affiliate and marketing partners

Automatically Collected Data:

  • Device Data: IP address, OS, browser, screen resolution, etc.

  • Online Activity: Page views, time spent, referring pages, clicks, and more.

  • Cookies & Technologies: Session cookies, persistent cookies, local storage, web beacons.

  • Session Replay Tools: Services like Hotjar to analyze user interaction (see: Hotjar Privacy).

How We Use Your Personal Information

We use your information to:

  • Provide and fulfill orders and services via the Website

  • Create and maintain your user profile

  • Communicate with you about purchases, support, or updates

  • Analyze Website usage and improve functionality

  • Customize your shopping experience

  • Conduct business research and product development

  • Promote our offerings and conduct interest-based advertising

  • Comply with legal obligations and protect our business

We may also anonymize your data for internal analytics or reporting purposes.

Marketing and Advertising

  • Direct Marketing: Emails and SMS with promotions and product news (you may opt out anytime).

  • Interest-Based Ads: Cookies may track browsing for ad personalization.

  • SMS Disclosure: Your opt-in status may be shared with vendors solely to enable our messaging services.

Cookies & Tracking

Cookies and similar technologies help us:

  • Remember your preferences and login status

  • Analyze traffic and improve Website performance

  • Deliver personalized content and ads

  • Send reminders for abandoned carts or promotions

You can control cookies via browser settings. Learn more about cookies and how to disable them at All About Cookies.

How We Share Your Information

We may share data with:

  • Service Providers: Hosting, analytics, support, email delivery, and marketing vendors

  • Payment Processors: Stripe, PayPal, ShopPay, Apple Pay, Google Pay (see their respective privacy policies)

  • Advertising Partners: For personalized ad delivery

  • Business Partners: For joint promotions or co-sponsored events

  • Legal Authorities: When required to comply with legal obligations

  • Business Transferees: In the event of a merger, sale, or business restructure

  • Other Users/Public: If you post publicly via reviews, blog comments, etc.

Data Retention

We retain your data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and support analytics. Usage Data is retained for shorter periods unless used for security, troubleshooting, or compliance purposes.

International Transfers

Your data may be stored or processed outside your local jurisdiction, including in the U.S. By using our Website, you consent to this transfer, provided adequate safeguards are in place.

Your Rights and Choices

  • Update Your Info: Log in to your account to edit your profile.

  • Opt Out of Marketing: Unsubscribe at any time via email links or by contacting us.

  • Opt Out of SMS: Reply STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to end promotional texts.

  • Delete Your Data: Contact us to request deletion or log into your account to manage settings.

  • Ad Choices: Opt out via tools such as:

  • Do Not Track: We currently do not respond to browser-based DNT signals.

Security

We implement industry-standard measures to safeguard your personal data. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute protection.

Children’s Privacy

Tongeland does not knowingly collect information from children under 13. If you believe we’ve collected data from a child, please contact us and we will delete it as required by law.

Third-Party Links

Our Website may link to other sites or services not controlled by Tongeland. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies.

Changes to This Policy

We reserve the right to revise this Privacy Policy. Updates will be posted on this page with a revised effective date. Continued use of our Website means you accept those changes.